Please allow for up to three weeks total to receive your order. Orders generally ship within 7 business days of ordering, though I do try to get them out sooner when I can. All orders are shipped Parcel Post with USPS, and can take from 2-10 business days in transit, depending on your distance from California.
What are your rates for shipping and handling?
I try to keep the shipping and packaging rates as close to what I pay as possible. Rates range from $7.00 to $14.50, depending on your distance from Redding, California. This includes postage and my cost for boxes. These are flat rates depending on your region, so you do get a bit of a price break for multiple items as there is no additional shipping charge.
Sorry, we do not ship outside continental US.
What is your return policy?
If you are not satisfied with your pattern purchase for any reason, you may return it at any time for a refund, less shipping and handling charges.
Returned product must be received by Banners of Faith before refund or exchange is issued. Purchaser is responsible for return shipping charges unless return is due to my error. No C.O.D. returns accepted.
In ten years of business I have only received two or three returns, and I think those customers thought they were purchasing banners instead of patterns to make banners.
Can I order over the phone?
I am currently only set up to receive orders online. Orders are processed through Paypal, but you don't have to have an account to pay by credit or debit card.
When are you going to make more patterns?
It will likely be a while. When we started Banners of Faith, Sharri and I were both at-home moms so I had lots of time to produce new designs. The kids are now mostly grown (and want to go to college), so both of us work outside the home. Sharri has since stepped back entirely from the business, though we are still good friends. I am now a full time graphic designer for the state. This doesn't leave a lot of time or creative energy for the patterns. I will try to do designs as I can, and I always love to hear about your ideas and requests for new patterns. Please email your suggestions for new designs: email@example.com
Banners are what I do for fun on the weekends. I have a full time job and am not available for phone calls during business hours. I do check my email most every evening and will respond as soon as I can. If you need to speak with me, please email your phone number and I will call after business hours.
Banners of Faith was started in 2005 by Linda Willis, a graphic designer, and Sharri Baker, a pastor's wife because we loved making banners for our home congregation, Trinity Alliance in Redding, California.